Cybersecurity Breach Could Affect Some North Atlantic Home Heating Customers


A cybersecurity breach in North Atlantic could affect some home heating customers in Newfoundland and Labrador.

In a statement released Sunday morning, the company said “an unauthorized third party” accessed a NARL Marketing employee’s email account between 8:06 a.m. and 12:18 p.m. on April 13.

“While the employee’s email was compromised, the unauthorized third party downloaded information from the email account. At this stage of the investigation, it remains unclear what information was downloaded,” says the press release.

“We understand that the email account contains personal information such as names and contact details, banking and financial information of some of our customers and business associates.”

The breach has been contained, the statement said, and a team of cybersecurity experts has been engaged to investigate and identify what information was accessed and who was affected. The RCMP and the Federal Privacy Commissioner were also made aware of the breach.

NARL Marketing operates more than 50 service stations from the North Atlantic to Newfoundland and Labrador and sells home and commercial fuel oil.

In an email to CBC News, a company spokesperson said some customers who buy heating oil from North Atlantic could be affected, but it’s unclear how much. The company’s gas retail network was not affected.

The spokesperson also said that approximately 1,300 emails were sent by the unauthorized party, including more than 300 returning undeliverable, and that no customer information was included in the emails.

“We have notified these customers and business associates that we understand the emails received from the unauthorized user,” the company’s statement read.

“As more information becomes available, the NARL will directly notify individuals whose personal information is implicated in this incident and advise them of what additional steps may be taken to protect against risk of harm.”

The company advises people who believe they are affected by the incident to email [email protected].

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